Our Services

Service Offerings

Comprehensive Software Services

From initial needs analysis to go-live support and beyond, Ciftech is your long-term technology partner.

Software Implementation

Full deployment of Ciftech products at your facility — including server setup, network configuration, database initialisation and go-live assistance.

  • Needs Analysis & Scoping
  • Infrastructure Setup
  • Data Migration Support
  • Go-Live Assistance

Customisation

Our knowledgeable developers customise every product module to meet your institution's specific workflows, statutory requirements and reporting needs.

  • Module Configuration
  • Custom Report Building
  • Statutory Compliance
  • Workflow Mapping

Training & Onboarding

Hands-on training for clinical, administrative and technical staff — ensuring confident, correct use of every module from day one.

  • Role-Based Training Sessions
  • On-Site & Remote Options
  • User Manuals Provided
  • Refresher Training

After-Sales Support

Dedicated support teams making regular calls for customer feedback and handling all queries promptly — accepted via multiple communication modes.

  • Dedicated Support Team
  • Regular Feedback Calls
  • Remote Troubleshooting
  • On-Site Visits (as needed)

Software Updates & Upgrades

Regular product updates to keep your system compliant with changing healthcare regulations, government guidelines and evolving operational needs.

  • Regulatory Compliance Updates
  • Feature Enhancements
  • Bug Fix Releases
  • Version Migration Support

MIS & Reporting

Comprehensive and itemised reporting systems addressing every operational area — from patient billing to staff attendance, bed occupancy and lab statistics.

  • Operational Dashboards
  • Financial Reports
  • Clinical Statistics
  • Custom MIS Reports
How We Work

Our Implementation Process

Every Ciftech deployment follows a proven, structured process — refined over 25+ years of implementations across hospitals, colleges and clinics across India.

Start Your Project
1
Requirements Gathering

We study your workflows, headcount, compliance needs and IT infrastructure before recommending which modules to deploy.

2
Configuration & Customisation

Our developers configure the product to match your charge structure, department hierarchy, statutory reporting formats and user roles.

3
Staff Training

Role-based training is conducted on-site for all user groups — reception, clinical staff, billing, pharmacy, administration and IT.

4
Go-Live & Handholding

Our engineers are present during go-live to ensure a smooth transition with immediate handholding support during first operational days.

5
Ongoing Support & Updates

Regular support calls, scheduled updates and continuous enhancement ensure your system evolves with your institution's growing needs.

Ready to Get Started?

Our team will assess your needs and recommend the right Ciftech product and service package.

Schedule a Free Consultation